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+91 98210 46454  Kandivali East, Mumbai

Remote Monitoring Service

DNS operators watch your alerts, verify them and contact the right people, for sites without their own security desk.

Illustration. An after-hours alert and the operator's checks.
Illustration: what the camera sees, and the operator's checks before the call.
Capabilities

What It Does

From the site's existing cameras, with every alert and its snapshot sent to the right person.

Alert verification

Operators review the snapshot and the live view before acting on an alert.

Agreed escalation

Your contacts are reached by phone or WhatsApp in the order set out in the service order.

Coverage hours

Monitoring during the hours agreed in the service order, including nights and holidays where required.

Incident log

Every alert handled is recorded with its outcome, the person contacted and the time taken.

Monthly report

Incidents, response times, false alarms and recommended changes to the analytics.

System health watch

Cameras that go offline, are covered or are turned away are reported to you.

Business Value

What You Gain

  • Every alert checked by a trained operator
  • Your contacts called in the agreed order
  • Fewer unnecessary call-outs
  • A monthly report on incidents and response times
How It Works

Set Up for Your Site

  • Needs a solution licence or subscription on the cameras to be monitored, and an active warranty, AMC or subscription
  • Billed monthly; coverage hours, contacts and escalation order are set out in the service order
  • A stable internet connection at the site; video is viewed remotely only while an alert is handled
  • The analytics keep running on your premises, and your own alerts still reach your app, WhatsApp, SMS or e-mail
Applications

Where It's Used

Sites without a security desk
Businesses with many small sites
Out-of-hours cover for offices and warehouses

Every Alert Checked, Day and Night

Contact us for a survey of your site and a Proof of Concept on your own cameras.

Get in Touch Sales sheet (PDF) Solutions Catalogue